- Problem: The screen is flickering when I connect my external device.
- Solution: Open the front door to the left cabinet/rack and power cycle the top two Cyviz boxes (switch both off for 30 seconds and then turn back on).
- Problem: The screen is missing some colors (red/green/blue) when I connect my external device.
- Solution: There is most likely faulty wiring between your device and the Extron matrix switcher. Please try the other input cable as a temporary solution and submit a help request to This email address is being protected from spambots. You need JavaScript enabled to view it. for repair.
Note: If any of the above solutions do not work then please seek further assistance from the Technical Support Group, This email address is being protected from spambots. You need JavaScript enabled to view it.